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| How do I access my Service Control Panel? |
General |
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| Where do I get support for my service I ordered? |
General |
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When everyone signs up you are given and Username (your email address) and Password to our Billing System. Just login to our system and you will see a Support Link and a spot to submit a Support Ticket. Just submit your ticket there and someone can assist you. You can find out Billing System Here |
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| How do I register for a LAN Event? |
LAN Events |
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Just click on Upcoming Event. Find the event you want and fill out the Events form with your information. |
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| How do I get a test server? |
Game and Ventrilo Servers |
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You can request a test server for gaming or ventrilo by simply emailing us at support@highendgamer.ca or use GAMESURGE at #highendgamer (irc://irc.gamesurge.net) and message anyone that is tagged with HEG| |
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| How fast is my Game/Ventrilo Server setup? |
Game and Ventrilo Servers |
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After you order your request is normally taken care of within 10 minutes. Some cases it can take up to 24 hours. |
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| How do I keep great registry on my server? |
Game and Ventrilo Servers |
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Server are not designed to run 24/7 without rebooting and maintain great REG. To solve this issue we recommend simply Stop and Start or Restart the server every 24 hours. This will solve ALL Registry issues. |
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| What areas do you service? |
Internet Service |
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We have one of the largest High-Speed Networks around. We service British Columbia, Alberta, Ontario and Quebec with High-Speed. |
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| Can I get high-speed with out a phone? |
Internet Service |
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Yes, we sell DRY DSL. You do not have need a phone to have this service. If you are looking for this service please contact us at sales@highendgamer.ca. |
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| How does this system work? |
Off-Site Backup |
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It is very easy. We provide you a FTP account to our secured servers and you can just upload all your files to the server. These servers are backed up constantly. There is a FREE Client FTP program in the file section of the billing system. |
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| How do I add features to my account like email, databases, etc? |
Web Hosting |
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Login into the billing system and just submit a support ticket with your request. Support ticket must consist of what service you want to add. Our system generates randomized secure password and usernames. |
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| How do I setup my email account on my PC? |
Web Hosting |
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Here is the information needed:
Mail Server Username: name+domainname.com
Incoming Mail Server: mail.domainname.com
Outgoing Mail Server: mail.domainname.com (server requires authentication) port 26
Webmail: http://www.yourdomain.com/webmail/ |
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| How much do you charge for designs? |
Web Design |
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We try to tailor it to your budget. When requesting a quote please have an idea what you want to spend. We try out best to not exceed that limit. |
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| How do we get started? |
Web Design |
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Once a budget is agreed on. We send you a design contrat to sign and once payment obligations are met, we will then begin to work on your site. |
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| How much do I have to pay at the start? |
Web Design |
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If your job is quoted $1000 and under we require all up front before we will commence work. All work over $1001 are required to put 3/4 down and the remainder once template has been decided. Template decision does not include entering of your information into the site. |
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| How do I make my Payment(s)? |
Web Design |
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We offer a few ways:
- Check - work is started once payment is cleared
- CASH - work is started right away
- Paypal - There is an added 3.2% to the bill for this payment method. Work is started once funds are completed
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| How long does a site design take? |
Web Design |
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We put and estimated 30 days in the contract but it depends on the functionality of the website. We have have to allow for a planning stage and then an implementation stage. |
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